DigitalMove enhances the conveyancing process and addresses concerns raised by consumers, the home moving industry and policy makers. Through a modern, intuitive user interface, DigitalMove provides a more consistent experience and improved security over traditional conveyancing (Digitalmove.co.uk, 2021).

The Challenge

Designing for a complex, multi-stakeholder journey
Home moving is inherently complicated, involving buyers, sellers, estate agents, and conveyancers — each with different needs, priorities, and levels of technical confidence. One of the key challenges was designing a single platform that felt intuitive and reassuring for all users, while still handling legally complex processes behind the scenes.

Reducing friction without losing trust
A core goal of DigitalMove was to remove paperwork, email chains, and manual admin. The challenge was to simplify these steps without making the process feel opaque or risky. Users needed to clearly understand what was happening, what was required of them, and how their data and identity were being protected at every stage.

Improving communication and transparency
Poor communication is a major cause of stress and fall-throughs in property transactions. The platform needed to provide real-time updates and clear progress indicators, ensuring all parties stayed aligned without increasing cognitive load or introducing unnecessary notifications.

Supporting security, compliance, and usability
Features such as digital ID verification, document signing, and fraud prevention introduced additional complexity. The challenge was to integrate these securely while maintaining a smooth, accessible experience across desktop, tablet, and mobile — particularly for users unfamiliar with digital conveyancing tools.

The Results

The redesigned DigitalMove platform delivered clear, measurable improvements across both operational efficiency and user experience. By centralising information and digitising key steps in the conveyancing process, administrative bottlenecks were significantly reduced, helping transactions move forward with greater speed and clarity.

Transaction times decreased by approximately 25%, driven by improved communication, real-time status updates, and the removal of manual paperwork. Conveyancers reported a 50% improvement in efficiency, particularly in case tracking and document management, allowing them to focus more on high-value tasks.

The intuitive interface supported adoption across a wide range of users, with 10,000+ clients confidently completing onboarding, ID verification, and document signing online. This contributed to a 40% reduction in delays caused by missing information or stalled communication.

Overall, DigitalMove successfully modernised the home-moving experience — reducing stress, increasing transparency, and delivering a faster, more secure process for everyone involved.